Maximising people power
Transforming human resource information system

One-week study programme
6 to 10 July 2009

Public Administration International
in collaboration with
Eunoia

About the programme

Most organisations consider people to be their most important, and usually most expensive, asset. Like any other asset, employees are a resource that must be deployed to maximum advantage. Human Resource (HR) records and information tracks the changing nature of the relationship between the employer and employee, defines obligations on both parties and protects rights. The proper management of HR information can also do much more, enabling effective deployment and talent management, timely succession planning and informing present and future development scenarios. Moreover, because HR information systems are closely linked to payroll processes, improving HR records has a positive impact upon payroll management and thus upon the overall budget of the organisation. An HR records and information system should run effectively whether it is in a purely paper-based environment or handling significant amounts of electronic data. The programme will look at ways of implementing an HR records improvement programme which can deliver significant, sustainable improvements in either or both media.

Who the programme is for

This one-week programme is aimed at HR managers, records managers, public sector reform professionals and anyone with an interest in enhanced HR information and management. It will be relevant for middle to senior level people from the public, private and non-government sectors.

How participants will benefit

The programme will enable participants to:

What the programme will cover

The programme will present practical, tried and tested approaches to improving HR records management processes in both paper and electronic form.

The programme will be participative, including case study examples and discussion to make learning points relevant, seminar sessions, case studies, videos of international projects illustrating different national strategies, and visits. It has been designed to be flexible so that it can be adjusted wherever practicable to meet the specific requirements of participants.

Participants will be invited to produce an action plan for improvements to the system used in their organisation.

Programme outline

 

AM

PM

Day 1

Welcome and introductions

General principles of records management (RM)
  • Basic concepts
  • Benefits of good RM
  • Special needs and challenges of HR records
The changing HR context
  • Background
  • Current priorities
  • Future needs
  • Emerging issues

Participants’ informal presentations

  • Key issues
  • Learning objectives

Day 2

HR RM business processes and their records
Policy and planning:

  • Recruitment, appointment, induction and confirmation
  • Training and development
  • Transfers, secondments and promotion
  • Discipline and termination
  • Pay and pensions
  • Master and working files, records cards and summaries

Managing paper-based HR records

  • Centralised? Decentralised?
  • Open versus confidential
  • Numbering and arrangement
  • Closure and storage
  • Indexing and retrieval
Impact of IT on HR records
  • Computerisation – risks and benefits
  • Linkage with other systems such as payroll

Day 3

Improving HR records systems

  • Practical methods of repairing poor systems
  • International experience: case studies and videos

Visit to the Records Centre, Department of Business, Enterprise and Regulatory Reform (BERR)

  • To see how a major government department stores and retrieves records including personnel files

Day 4

Visit to a software supplier
Sourcing solutions:

  • Analysing needs
  • Specifying user requirements
  • Specifying selection criteria
  • Supplier presentation

Reviewing and choosing systems and suppliers

  • Analysing presentations
  • Appraising options

Day 5

Rights of access

  • Balancing access, privacy and confidentiality
  • Data protection

  • Presentation of action plans
  • Evaluation of programme
  • Presentation of certificates

We reserve the right to change the programme as necessary.

Location and arrival arrangements

The study programme will be based in central London.  On request, PAI can assist in finding suitable hotel accommodation and can arrange travel to and from the airport.

Language

The programme will be conducted in English. Participants will be expected to have a good working knowledge of the language.

Fees and other costs

The fee for this one-week study programme will be £1,815. This includes tuition, travel to and from the airport (if required), travel on official visits (provided at a cost), printed material and other documentation. UK Value Added Tax (VAT) will not be charged if applicants can provide written confirmation from their government or its accredited representative that they are employed by their government in furtherance of its sovereign activities. In all other cases, VAT (currently 17.5%) will be charged in addition to the fee. Payment in full must be received by PAI no later than 6 July 2009. Cheques should be made payable to Public Administration International. Alternatively, PAI is able to invoice individuals or government agencies. Payment by bank transfer is also acceptable.

If participants whose fees have already been received by PAI subsequently cancel their booking and require a refund, a charge of £100 will be applied to cover administration costs. Alternatively, fees received can be held as a credit towards the cost of other study programmes.

Airfares, accommodation costs, daily travel (other than on visits scheduled in the programme), meals and living expenses are not included. We suggest that approximately £120 per person per day should be allowed for a modest standard of accommodation, local travel in the UK, meals and other incidental expenses. Participants requiring a higher standard of accommodation (for example a 4 start hotel) will need to allow approximately £175 per person per day.

Insurance

Participants are advised to arrange travel and health insurance cover before leaving their home country.

Public Administration International (PAI)

PAI specialises in management consultancy and development services for organisations in and associated with the public sector. We provide advice and support for governments undergoing political, economic, structural and legislative change. Our extensive network of associates includes practitioners, academics and independent consultants. This programme is one of a number of specialist UK-based study programmes designed to meet the needs of the public services worldwide.

We also have extensive experience of designing tailor-made programmes which can be run in-country or in the UK to meet the specific needs of groups or individuals.  Please contact us if you would like further information.

The Programme Director will be Collin Crooks who has been directly involved in introducing programmes for enhanced records and information management in major UK central government departments since 1988. He has also led numerous practical records restructuring workshops and capacity building exercises in Africa, the Middle East and the Caribbean over this period. Collin is currently Information Access Manager for the Department for Children, Schools and Families and is an Associate of Eunoia.

Eunoia

Eunoia is a partnership of practitioners with a wide range of experience in information management and public sector change. Eunoia’s partners have delivered highly successful organisational development projects in Bangladesh, Botswana, Ghana, Tanzania, Uganda and the UK. They are currently working on a range of information and governance initiatives in Ethiopia and in the UK.

How to apply

Please follow the link to complete an online application form, alternatively you can view the brochure for this study programme or contact:

Clare Walters
Programme Manager
Public Administration International
10 Bayley Street
London, WC1B 3HB
UK

T +44 (0)20 7580 3590
F +44 (0)20 7580 4746
pai@public-admin.co.uk

How to contact us

For further information about this programme or our consultancy and development services, please contact:

Claire Cameron
Director
Public Administration International
10 Bayley Street
London, WC1B 3HB
UK

T +44 (0)20 7580 3590
F +44 (0)20 7580 4746
pai@public-admin.co.uk