We have substantial experience of designing and managing study programmes in the United Kingdom and in other countries. We provide tailor-made study programmes, seminars and workshops at the request of governments, funding agencies and other public and private sector bodies. Participants have included government ministers, senior policy makers, front line service delivery staff, parliamentarians, the media and representatives from non-government/civil society organisations and have come from the following countries: Albania, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Bermuda, Bolivia, Bosnia Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei Darussalam, Bulgaria, Burundi, Cameroon, Canada, Cape Verde, Cayman Islands, China, Colombia, Costa Rica, Cook Islands, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Ecuador, Egypt, Estonia, Ethiopia, Fiji, France, Gambia, Georgia, Ghana, Greece, Guatemala, Guyana, Haiti, Hong Kong, Hungary, India, Indonesia, Israel, Italy, Jamaica, Japan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Lithuania, Macao, Macedonia, Malawi, Malaysia, Maldives, Malta, Mauritius, Mexico, Mongolia, Montenegro, Montserrat, Mozambique, Namibia, Nepal, New Zealand, Nigeria, Oman, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Philippines, Poland, Portugal, Romania, Russia, Rwanda, Saint Helena, Saint Kitts & Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Saudi Arabia, Serbia & Montenegro, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, Sri Lanka, Sudan, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Tonga, Trinidad and Tobago, Turkey, Turks and Caicos Islands, Uganda, United Arab Emirates, United Kingdom, United States of America, Uzbekistan, Vanuatu, Venezuela, Yemen, Zambia, Zanzibar and Zimbabwe.
Programmes and/or delegates have been commissioned or funded by the Asian Development Bank, the British Council, the Canadian Parliamentary Project, the Commonwealth Secretariat, the European Commission, the Federal Government of Nigeria, the Foreign and Commonwealth Office, the UK Department for International Development (DFID), Deutsche Gesellschaft fur Technische Zusammenarbeit (GTZ), the Open Society Institute, the Public Service Pension Fund of the United Republic of Tanzania, Transparency International, the United Nations Childrens’ Fund, the United Nations Development Programme, the Westminster Foundation for Democracy, the World Bank and a range of overseas governments.
We can arrange flexible programmes designed to meet the needs of groups and individuals from a range of countries and organisations. Briefing and/or training sessions are combined with practical work, case studies and visits to central government departments, local authorities, parliament, the media, non-government/civil society organisations and other public and private sector organisations.
Briefing sessions give participants an opportunity to update themselves on current issues in public administration and management techniques. Selected visits allow for valuable discussions and exchange of experience with key practitioners in specialised areas. Participants in our multi-national programmes are encouraged to discuss their particular interests and priorities with UK contributors and with each other and assess the scope for adapting best practice from the UK and internationally.
We can arrange a complete package, which includes designing, arranging and managing programmes, post-programme reporting, arrival and departure arrangements, accommodation and leisure activities. If the complete package is not required, we can offer a combination of the services listed below. Programmes can be arranged for individuals or groups. We provide detailed costings according to the content and length of the programme and the size of the group.
We liaise with all parties involved to design programmes to match our clients’ objectives. We can draw on our Advisory Group and wide network of Associate Consultants to assist us in the design of specialised programmes where appropriate. Draft programmes are sent to clients in advance for approval and any adjustments incorporated into the final version.
Programmes and arrival arrangements are sent to all visitors prior to their departure. We can offer advice about accommodation and make bookings on request. We are able to meet participants on arrival at one of the London airports, arrange transport to their accommodation, provide full briefing and disburse subsistence allowances if previously arranged with the funding agency.
Briefing sessions and visits are arranged and speakers and visit hosts fully informed about participants’ backgrounds, objectives and particular areas of interest. Individuals and groups are accompanied by an experienced tutor or Director of Studies who sets the context for each session, provides continuity and ensures that participants gain as much as possible from their study programme. Case studies, practical exercises, syndicate work and action planning sessions are included, as appropriate. Documentation, materials and training equipment are provided. Transport on official visits is arranged and programmes include some hospitality and cultural/leisure activities. Advice is provided on health, welfare, travel, etc.
Informal feedback is encouraged during programmes to ensure that participants gain maximum benefit from their visit. We invite participants to assess the value of their study programme and provide us with comments before they return home. Suggestions for changes and improvements are taken into consideration at the planning stage of future programmes.
We are familiar with working through interpreters and can provide interpretation and/or translation services. Alternatively, groups may prefer to nominate their own interpreter to accompany them on the study programme.
Certificates are issued to participants who successfully complete their programme.
Transport to the airport on departure can be arranged.
We run annual study programmes and seminars in the UK for people working in the public service and related organisations overseas. Our multi-national programmes include:
In addition to our "open" programmes we regularly run tailor-made programmes to suit particular client requirements. We have designed and organised special study programmes, seminars and workshops for:
Africa, Armenia, Azerbaijan, Bangladesh, Brazil, Bulgaria, Diplomatic Studies Programme, Economic and Social Cohesion in the Enlarging European Union, Egypt, Estonia, Ethiopia, European Union Workshops, Indonesia, Kosovo, Lebanon, Lithuania, Macedonia, Malaysia, Namibia, Nigeria, Palestine, Poland, Philippines, Romania, Russia, Serbia and Montenegro, Sierra Leone, Slovakia, South Africa, Tanzania, Turkey, United Kingdom, Vietnam, Yemen, and Zambia
Please contact us if you would like more information about tailor-made programmes.
Access to justice
Police, courts and prisons (two weeks)
The programme is aimed at policy makers, practitioners and senior decision-makers
across the justice sector, including lawyers, court administrators, police and
prison managers, prosecutors and people concerned with the rights and welfare
of those charged with or convicted of criminal offences. Our next programme
will take place from 6 to 17 October 2008. Please follow this link for further
information and on-line booking
form or view the brochure
in the Adobe Acrobat Reader format.
Achieving
better regulation
The UK state and private enterprise (one week)
The programme is aimed at policy advisers and senior decision-makers in governments
changing the ways they regulate private or parastatal suppliers of utility and
network services, especially those providing monopoly services in a global,
free-market economy. The programme will cover regulation in both theory and
practice drawing especially on the UK experience. Our next programme will
take place in June 2009. Please follow this link for on-line
booking form.
Changing the law
Successful reform (one week)
This one-week programme is designed for all those involved in law reform, including
those working for law reform commissions, committees and institutes, law reformers
working within governments and other major contributors such as parliamentarians,
judges, academic lawyers and representatives from non-governmental organisations.
Participants would most likely be working at middle to senior levels, and be
equally from countries where law reform is a major priority, or from those where
resources for law reform are much smaller.Our first programme will take place
from 20 to 24 October 2008. Please follow this link for further
information and on-line booking
form or view the brochure in the
Adobe Acrobat Reader format.
Crisis communication
in government (one week)
This programme is for senior policy officials, managers responsible for operational
planning, and public service communications specialists who are responsible
for government public service communications at times of risk and crisis. The
programme is designed to help participants to develop effective communications
strategies for when things go wrong, whether as a consequence of natural disaster
or terrorist or other threats. Our next programme will take place in June
2009. Please follow this link for on-line
booking form.
Film, governance and
society
Red tape and celluloid (one week)
The programme is designed mainly for senior policy makers and executives working
in government ministries and agencies, regulatory and funding bodies, and in
non-government organisations concerned with the funding, promotion, regulation
or censorship of film industries. Our next programme will take place in February
2009. Please follow this link for on-line
booking form.
Freedom of information
Achieving open and transparent government (one week)
This programme offers a unique opportunity to explore both the theory and practice
of FOI legislation. The programme is aimed at parliamentarians, presidential/government
advisors, policy makers and managers, lawyers and all those with a responsibility
for, or an interest in, FOI and related issues. Our next programme will take
place in April 2009. Please follow this link for on-line
booking form.
Good governance
UK and international perspectives (two weeks)
The programme is designed primarily for central and local government officials
involved in public service delivery or administrative reform, and representatives
of non-government organisations (NGOs) concerned with governance issues. It
will also interest other individuals working in this field, e.g. officials in
development agencies, local consultants, policy advisers and media correspondents.
Our next programme will take place in April 2009. Please follow this link
for on-line booking form.
Government: image
and information
The UK experience (one week)
The programme is designed for government press officers, political and general
editos from national newspapers. broadcasting organisations and news agencies
as well as spokesmen/women from political parties and non-governmental organisations.
The programme will also benefit other individuals with responsibility for disseminating
information to the public. Our next programme will take place from 27 to
31 October 2008. Please follow this link for further
information and on-line booking
form or view the brochure in
the Adobe Acrobat Reader format.
Heritage and
Culture
Challenges and innovation in policy and practice (one week)
The programme is designed mainly for senior policy-makers and experts working
in government ministries and agencies and in non-governmental organisations
concerned with the funding and promotion of heritage conservation and culture.
Applications will also be welcome from those in the voluntary and private sector
who wish to gain insights into the role of heritage and culture in economic
development and to engage in dialogue with officials with responsibilities in
this field.Our next programme will take place in July 2009. Please follow
this link for on-line booking form.
Internal audit and
performance management
The UK and international perspectives (two weeks)
The programme is designed primarily for central, state and local government
audit officials and personnel working for agencies or departments responsible
for monitoring organisational performance. It will also be of interest to other
individuals working in this field; for example, officials in development agencies;
governance, audit, evaluation and civil service reform policy advisers; aid
donors working with internal audit departments to improve coverage of aid projects,
and local consultants engaged in audit and performance management assignments
Our next programme will take place in February 2009. Please follow this link
for on-line booking form.
Lawyers and government
Managing change (two weeks)
The programme is designed primarily for government lawyers and senior public
administrators with responsibility for provision of government legal services.
It is aimed at middle to senior level staff. Our next programme will take
place in March 2009. Please follow this link for on-line
booking form.
Managing
elections
Techniques and perspectives (one week)
This programme is designed to offer election adminsitrators and other election
stakeholders the possibility to meet with counterparts in teh UK and Europe
to learn about their practices and experiences. The programme is also intended
to provide hands-on, practical training to improve day-to-day management skills
in election adminsitration. Our first programme will take place from 8 to
12 September 2008. Please follow this link for further
information and on-line booking
form or view the brochure
in the Adobe Acrobat Reader format.
Open for
business
The role of government in attracting inward investment (one week)
The programme is designed primarily for senior officials in government ministries
concerned with economic policy and regional development, national, regional
and local agencies charged with attracting inward investment, those who advise
companies on their overseas investment decisions, donor organisations looking
to encourage investment promotion as part of their anti-poverty strategy and
NGOs active in areas such as sustainability and anti-corruption. Our next
programme will take place in April 2009. Please follow this link foron-line
booking form.
Pension schemes:
Security, diversity and choice
The UK experience (one week)
The programme is designed for politicians and senior public service managers
responsible for public pension schemes, for administrators and managers of occupational
and other non-government pension schemes and for all those interested in social
protection issues. Our next programme will take place from 22 to 26 September
2008. Please follow this link for further
information and on-line booking
form or view the brochure in the Adobe
Acrobat Reader format.
Policy and the
public
Involving citizens and civil society in policy-making (one week)
The programme is designed primarily for senior leaders in ministries, agencies
and public bodies engaged in solving policy problems at national and local level;
those responsible for civil service reform and development; senior representatives
from organisations outside government such as non-government organisations,
interest groups and policy research institutes, who wish to develop a better
working relationship with the national policy-making process.Our next programme
will take place from 24 to 28 November 2008. Please follow this link
for further information and on-line
booking form or view the brochure
in the Adobe Acrobat Reader format.
Protecting society
Challenges in managing prison and probation services (two weeks)
This programme is aimed at policy makers, practitioners and senior decision-makers
in the criminal justice sector, particularly those responsible for managing
prison and probation services. It will also be relevant for lawyers, administrators
and people concerned with the rights and welfare of those charged with or convicted
of criminal offences. Our next programme will take place in April 2009.
Please follow this link for on-line
booking form.
Public service commissions
Professionalism. performance - excellence (one week)
The programme is designed to meet the needs of Public Service Commissioners
and their senior staff, parliamentarians and others involved in the preparation
or implementation of a Civil Service Law, and senior policy-makers and managers
concerned with improving the effectiveness of public officials. Our next
programme will take place from 17 to 22 November 2008. Please follow this link
for further information and on-line
booking form or view the brochure in the
Adobe Acrobat Reader format.
Public-private partnerships
The UK experience of roads and transport (one week)
This programme explores experience with a wide range of public-private and public-public
partnerships within the UK transport sector, particularly in relation to roads.
It is designed to meet the needs of parliamentarians, senior staff from Ministries
of Finance and Transport, senior road agency staff, bankers and financiers,
organisations planning to bid for PFI/PPP contracts from government and consultants
advising such organisations. Our next programme will take place from 1 to
5 September 2008. Please follow this link for further
information and on-line booking form
or view the brochure in the Adobe Acrobat Reader
format.
Putting People First
The key to improving public services (two weeks)
The programme is designed for senior managers responsible for delivering public
services, in particular those with direct interface with the public. Participants
may have a background in central or local government, health, welfare, education
or the administration of justice. Our next programme will take place in June
2009. Please follow this link for on-line
booking form.
Rewarding work
The strategic approach to pay and benefits (one week)
This one-week study programme is aimed at policy-makers, human resource practitioners
and senior decision-makers in the public sector. The programme will explore
strategies being adopted to modernise the management of performance, pay and
benefits in the public sector. It will focus on the UK and examine best practice
in the public, private and not-for-profit sectors, with a view to sharing good
practice with and among participants from a range of different backgrounds.
Our first programme will take place from 15 to 19 September 2008. Please
follow this link for further information
and on-line booking form or view
the brochure in the Adobe Acrobat Reader format.
Trust in Government
Promoting ethics and professional standards in the public service (two weeks)
The programme is designed for senior policy makers and managers in the public
sector, presidential or special advisers, parliamentarians, representatives
from non-government organisations and all those with responsibility for, or
a special interest in, public service ethics and good governance. It will be
relevant for those working at national, regional, local or organisational level.
Our next programme will take place from 3 to 14 November 2008. Please
follow this link for further information
and on-line booking form or view
the brochure in the Adobe Acrobat Reader format.
When Citizens
Complain
The Role of the Ombudsman in Improving Public Services (two weeks)
This programme is designed for ombudsmen and similar complaint-handling and
human rights organisations and agencies and their senior staff. It will also
be relevant for policy makers from countries which have an ombudsman system,
which are in the process of setting one up or which are contemplating doing
so. Our next programme will take place in May 2009. Please follow
this link for on-line booking form.
In collaboration with Eunoia, designed and ran a one-week workshop on Trust in Government: promoting ethics, integrity and professional standards in public services, for senior public servants from English and French speaking West African countries. The workshop was held in Abuja, Nigeria and was jointly funded by the Commonwealth Secretariat and the Economic Community of West African States (2004).
Armenia
Designed and organised a special study programme on Raising the Role of the
Media in Monitoring Government Programmes for journalists from Armenia, Azerbaijan
and Georgia. The programme was commissioned by the British Council (2006).
As part of our DFID funded project on Public Sector Reform for the Government of the Republic of Armenia, designed and arranged two study programmes for Armenian government officials to visit Estonia, to examine civil service legislation and its implementation, and Hungary, where participants were briefed about structural reforms and efficiency programmes (2000).
Azerbaijan
Participated in a workshop on ombudsman and human rights complaints run for the Office of the Commissioner for Human Rights (Ombudsman) in Azerbaijan, funded by the Office of Democratic Institutions and Human Rights of the Office for Security and Co-Operation in Europe (2007).
Bangladesh
Arranged a special training programme on Public Service Management and Reform
and Management Skills for Women for officials from the Government of Bangladesh.
Funded by the British Council in Dhaka (1996).
Brazil
Collaborated with the Centre for the study of Regulated Industries (CRI) and
the Getulio Vargas Foundation, Brazil, in running a tailor-made programme on
energy and transport regulation for a group of Brazilian regulators. Funded
by the Getulio Vargas Foundation (2002).
Invited by the British Council to provide a tailor-made programme on Performance Management for the Planning Co-Ordinator of the National School of Public Administration, Brazil. Funded by DFID (2000).
Bulgaria
Organised a study tour to the UK for ten senior participants from Bulgaria,
including the Deputy Minister of State Administration, the Executive Director
of the Institute of Public Administration, the Director of Strategic Planning
from the Council of Ministers, and Human Resource Directors from a number of
Ministries. The programme focussed on the arrangements for selecting and developing
the UK Senior Civil Service and included sessions with or visits to the Cabinet
Office, the National School of Government, the Civil Service Selection Board,
HM Revenue and Customs and the Departments of Health, and of Work and Pensions
(2007).
Series of study programmes for officials from the Government of Bulgaria as part of our two major DFID funded projects in that country. Programmes on performance management, performance appraisal, career progression and performance-related pay, human resource management and development, training and pensions provision and administration (1998 to 2002).
Diplomatic
Studies Programme
Joined the Centre for Political and Diplomatic Studies, the University of Oxford
and the University of Birmingham in providing management skills training for
mid-career diplomats from Central and Eastern Europe and Central Asian countries
(1998).
Economic and
Social Cohesion in the Enlarging European Union
Aimed at Central and Eastern European officials responsible for managing structural
and cohesion funds and "twinning" programmes. Two-day visits to UK
Government Offices in the regions to see how funds and projects were managed
in practice formed a key part of the programme (1999).
Egypt
Presentations on the UK public sector reform experience at seminars, held in
Cairo, for senior practitioners, academics and representatives from the private
sector. Funded by the British Council (1997).
Estonia
For the Ministry of Social Affairs, Estonia, arranged study programmes on social
security, health and welfare reform. Held in Brussels, Dublin, London and Maastricht
and arranged in collaboration with the European Institute of Public Administration
(Netherlands). Funded by the European Commission Phare Programme (1997).
Ethiopia
Devised and conducted a ‘Government: Image and Information’
seminar for ministers and senior officials followed by a five-day workshop for
press and information officers and journalists from the Ethiopian press and
broadcast media. Funded by the FCO and the British Council (2003).
European
Union Workshops
International workshops on the Management and Co-Ordination of European Union
Business for representatives from EU applicant countries. Participants were
from the Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Romania,
Slovakia and Slovenia. Funded by the UK Foreign and Commonwealth Office (1999).
Indonesia
Four-week study programmes in support of democracy in Indonesia for members
of central and regional assemblies, senior officials and representatives from
non-government organisations and the media. Funded by the UK Foreign and Commonwealth
Office/British Council (2000 to 2003).
Two-week study programme on security sector reform for Indonesian journalists with a particular interest in reporting defence and security issues. The programme examined civilian oversight of the military and the relationship between armed forces and the Ministry of Defence (2003).
Workshops on Good Governance in Local Government delivered in Makassar and Pontianak. Funded by the UK Foreign and Commonwealth Office/British Council (2001).
Kosovo
Ran a study tour for a delegation for Kosovar civil servants from the Office
of the Prime Minister to visit the UK’s Department for Environment, Food
and Rural Affairs (DEFRA) as part of the on-going support to the Office of the
Prime Minister of Kosovo (2006).
Lebanon
Designed and delivered a one-week workshop on Trust in Government : promoting
ethics, integrity and professional standards for the Institute of Finance, Government
of the Lebanon. The programme was funded by the British Embassy and was run
in collaboration with Eunoia (2007).
Presentations on People and Change in the UK Civil Service at a Human Resource Development Workshop held in Beirut. Organised and funded by the Office of the Minister of State for Administrative Reform. Participants were drawn from the Lebanese Government, Parliament, the Civil Service, academic institutions and the media (2000).
|
Tailor-made workshop held in Vilnius on The
Role of the Ombudsman in Improving Public Services for the Seimas Ombudsmen's
Office in Vilnius, Lithuania. Funded by the Westminster Foundation for Democracy
and organised in collaboration with the Public Administration Training Centre,
Vilnius (1998). |
| Members of the Lithuanian Ombudsman's Office Vilnius, 1998 |
Macedonia
Programme on the Cabinet System and the UK Cabinet Office for staff from the
General Secretariat of the Government of the Former Yugoslav Republic of Macedonia,
organised as part of DFID funded project in support of public administration
reform (2001).
Malaysia
With the Pahang Regional Development Authority, organised a tailor-made training
programme on change management for thirty of the Authority’s Board members
(1997).
Namibia
A one-week study programme commissioned by Deutsche Gesellschaft fur Technische
Zusammenarbeit on Executive Agencies for senior officials from the Government
of the Republic of Namibia. The aim of the programme was to assist participants
in undertaking an intensive analysis of the concept of and rationale for setting
up Executive Agencies (2001).
Nigeria
One-week Scoping Study to advise the British Council, Nigeria, on its Supporting
Democratic Development programme, which is designed to promote democratic engagement
between State Governments, local councils and communities. The visit was funded
by the British Council (2008).
One-week workshop on Ombudsman and Complaint-Handling for the Public Complaints and Anti-Corruption Directorate, Office of the Executive Governor, Kano State. The main objective of the workshop was to equip staff with the knowledge, capacity and competences needed to fulfil its mission, in the light of best international practice. The programme was funded by Kano State Government (2008).
One-week study programme on Public Finance and Service Delivery for officials from Osun State. The overall objective of the programme of the programme was to help policy and decision-makers at state and local government level develop their knowledge of public financial management and effective service delivery (2007).
One-week study programme on Good Governance, Public Sector Reform and Policy Formulation for officials from the Office of the Government, Federal Government of Nigeria (2006).
One-week study programme on ‘Crisis Communication in Government’ arranged for the Ministry of Local Government and Chieftaincy Affairs for the Commissioner for Local Government and Chairmen of local authorities from Delta State (2005). The programme was designed to assist local authorities to develop communication strategies for dealing with emergencies of all kinds.
One week study programme on ‘Government: Image and Information’
for the Ministry of Local Government and Chieftaincy Affairs, Delta State (2005).
The programme was designed to create effective mechanisms for working with the
media and disseminating public information.
Three two-week study programmes on Purpose and Propriety in Public Service for
Permanent Secretaries from the Federal Republic of Nigeria. Commissioned and
funded by the Commonwealth Secretariat and the Office of the Head of Civil Service
of Nigeria (2004 to 2005).
Workshop for the Head of the Civil Service, Permanent Secretary of the Office of the Head of the Civil Service, Director-General and staff of the Bureau of Public Service Reforms, funded by the Commonwealth Secretariat (2004).
Participated in a round table workshop and ran a series of public sector reform “surgeries” for Permanent Secretaries from the Government of the Federal Republic of Nigeria. Funded by the Commonwealth Secretariat (2003).
Study programme in the UK on Democracy, Transparency and Accountability for five senior representatives from the State and Local Government Reform Programme, Government of Nigeria. Funded by DFID (2001).
Special study programme based on our international programme for Ombudsmen “When Citizens Complain: The Role of the Ombudsman in Improving Public Services” for the National Secretary and Director of Administration of the Public Complaints Commission, the Presidency of the Federal Government of Nigeria (2000).
Palestine
Law, Parliament and the Judiciary programme for young lawyers from the Law Centre,
University of Birzeit. Funded by the British Consulate General in East Jerusalem
(1997).
Philippines
Tailor-made professional development programme on “Putting People First
: the key to improving service delivery”, commissioned by the Asian Development
Bank and run in Manila. Participants included representatives from central and
local government and non-government organisations in Bangladesh, India, Mongolia,
Nepal, Pakistan, Sri Lanka, Thailand and Vietnam. Run in collaboration with
the International Development Department of the University of Birmingham and
the UK Audit Commission (2003).
Poland
Series of programmes on the Protection of Intellectual and Industrial Property
Rights for key staff from the Ministry of Culture and Arts and the Patent Office.
UK consultants also visited Warsaw to run specialised workshops on industrial
property protection for the Polish Patent Office and on technology and legal
drafting for the Ministry of Culture and Arts. Funded by the British Council/DFID
as part of DFID’s European Integration Programme (1997 to 1998).
Tailor-made UK-based programme on the Regulation of the Insurance Industry
for staff from the State Insurance Supervisory Office. Also part of DFID's European
Integration Programme (1997).
Managed a two-week study programme for labour lawyers from the Ministry of Labour
and Social Policy, Government of Poland. The main topic was European Union Directives
on Equal Pay and Equal Treatment of men and women. Funded by DFID (1998).
Romania
Top-level team of advisers led a Forum on Good Government, held in Bucharest.
Presentations and discussions on the principles of government in the UK, the
functions of the Cabinet Office, public sector reform and the organisation and
management of Executive Agencies. Funded by the British Council (1997).
Good Government seminars held in Romania and in the UK as part of the Black Sea University Project. The seminars were delivered by a joint PAI-Romanian team. Funded by the British Council (1996).
A tailor-made one-week study programme on Performance Management and Human Resource Policy Developments in the UK Civil Service for a group of Russian government officials. The programme was organised within the framework of the Tacis funded project in Russia on Administrative Reform (2004).
Workshop on Enhancing Communication in Customer Care for the People’s Office. Funded by the British Council (2005).
Designed and organised a one-week study programme for officials from the Human Resource Management Office, Government of Sierra Leone. The programme was part of our DFID-funded project to support the HRMO (2006).
Slovakia
Series of study visits to the Westminster and Scottish Parliaments for Members
and staff of the Slovak National Council. Focussed on the legislative process,
the organisation of committees, the facilities and operation of parliament and
research and information. Part of DFID funded project on Strengthening Parliamentary
Processes in Slovakia (2002 to 2003).
As part of our DFID funded Support for Public Administration Reform in Slovakia Project, arranged a one-week visit on Programme Budgeting for participants from the Ministry of the Interior, the Ministry of Finance and the Civil Service Office (2003).
Arranged a special programme for public procurement specialists on Joint Procurement Strategy and Practice, also as part of the Support for Public Administration Reform Project (2001).
South
Africa
Three-month tailor-made programme for the Assistant Clerk to the Table, South
African Parliament, who visited the UK for briefings on current good practice
in the administration and management of parliamentary procedures and services.
Collaborated with the Hansard Society for Parliamentary Government. Funded by
the British Council (1996).
Follow-up visit for Chief Executive Officers from the nine Provincial Legislatures. Briefing sessions and visits were arranged with parliamentary experts and representatives from the House of Commons, the House of Lords and the Hansard Society for Parliamentary Government. Funded by the British High Commission in Cape Town (1998).
Training programmes in legislative drafting for members of the National and Provincial Legislatures in South Africa. Based in Cape Town, the programmes were funded by the British Council/DFID (1999 to 2000).
 |
Two-week tailor-made training programme
on complaints and grievance handling, records and information management,
public sector ethics and presentation skills for senior staff from the
Public Service Management Unit of the President’s Office (2007). |
| Representatives of the Public Service Management Unit of the President's Office of Tanzania, London, 2007 |
A tailor-made study programme on Pension Schemes was designed for the Board of Trustees and senior executives of the Tanzania Public Service Pension Fund. The programme emphasised practical issues and the identification of areas of best practice which, where appropriate, could be adapted for Tanzania. It included visits to the UK Department for Work and Pensions, the Office of the Pensions Advisory Service, the London Pension Fund Authority and to the British Airways Pension Scheme, as well as a number of seminars with speakers from a variety of pensions-related organisations (2004).
Turkey
Collaborated with the International Records Management Trust in designing and
delivering a study programme for judges from the Ministry of Justice, Government
of Turkey. The programme concentrated on judicial records and covered issues
of managing records and statistics, openness and transparency, freedom of information
and accessibility. The British Council in Ankara commissioned the programme,
with funding from the UK Foreign and Commonwealth Office (2002).
United Kingdom
Complaint-handling workshops for participants from UK central and
local government. Aimed at managers and service providers responsible for customer
care and complaint handling, the workshops offered both strategic and practical
advice (1999 to 2000).
Specialised one-day seminars on effective complaint management for registered social landlords. Run in association with the Independent Housing Ombudsman (2002).
Vietnam
Tailor-made public service reform, central and local government structures and
management and service delivery programme for senior officials from the Ministry
of Home Affairs, Government of Vietnam. Funded by the Government of Vietnam
(2007).
Yemen
Individual programme of briefings and visits for the Director of the Speaker's
Office, Parliament of the Republic of Yemen. Special area of interest was parliamentary
administration and management in support of open democratic systems of government.
Funded by the British Council (1998).
Zambia
Intensive one-week programme on the Role of the Ombudsman in Improving Public
Services for the Office of the Investigator-General. Programme run in collaboration
with the Centre for Ombudsman Studies at the University of Reading (1997).
Special study programmes for members of the Zambian Judiciary on judicial administration, public sector reform and human resource management. Funded by the British Council (1996).