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our tailor-made study programmes and seminarsIn addition to our "open" programmes we regularly run tailor-made programmes to suit particular client requirements. We are accredited by the British Accreditation Council for Independent Further and Higher Education (BAC). Please see our Certificate of Accreditation. We have designed and organised special study programmes, seminars and workshops for: Africa, Armenia, Azerbaijan, Bangladesh, Brazil, Bulgaria, Diplomatic Studies Programme, Economic and Social Cohesion in the Enlarging European Union, Egypt, Estonia, Ethiopia, European Union Workshops, Indonesia, Kosovo, Lebanon, Lithuania, Macedonia, Malaysia, Namibia, Nigeria, Palestine, Poland, Philippines, Romania, Russia, Serbia and Montenegro, Sierra Leone, Slovakia, South Africa, Tanzania, Turkey, United Kingdom, Vietnam, Yemen, and Zambia Please contact us if you would like more information about tailor-made programmes. AfricaIn collaboration with Eunoia, designed and ran a one-week workshop on Trust in Government: promoting ethics, integrity and professional standards in public services, for senior public servants from English and French speaking West African countries. The workshop was held in Abuja, Nigeria and was jointly funded by the Commonwealth Secretariat and the Economic Community of West African States (2004). Armenia As part of our DFID funded project on Public Sector Reform for the Government of the Republic of Armenia, designed and arranged two study programmes for Armenian government officials to visit Estonia, to examine civil service legislation and its implementation, and Hungary, where participants were briefed about structural reforms and efficiency programmes (2000). Azerbaijan Bangladesh Brazil Invited by the British Council to provide a tailor-made programme on Performance Management for the Planning Co-Ordinator of the National School of Public Administration, Brazil. Funded by DFID (2000). Bulgaria Series of study programmes for officials from the Government of Bulgaria as part of our two major DFID funded projects in that country. Programmes on performance management, performance appraisal, career progression and performance-related pay, human resource management and development, training and pensions provision and administration (1998 to 2002). Economic
and Social Cohesion in the Enlarging European Union Egypt Estonia Ethiopia
European Union Workshops Indonesia Two-week study programme on security sector reform for Indonesian journalists with a particular interest in reporting defence and security issues. The programme examined civilian oversight of the military and the relationship between armed forces and the Ministry of Defence (2003). Workshops on Good Governance in Local Government delivered in Makassar and Pontianak. Funded by the UK Foreign and Commonwealth Office/British Council (2001). Kosovo Lebanon Presentations on People and Change in the UK Civil Service at a Human Resource Development Workshop held in Beirut. Organised and funded by the Office of the Minister of State for Administrative Reform. Participants were drawn from the Lebanese Government, Parliament, the Civil Service, academic institutions and the media (2000). Lithuania Macedonia Malaysia Namibia Nigeria One-week workshop on Ombudsman and Complaint-Handling for the Public Complaints and Anti-Corruption Directorate, Office of the Executive Governor, Kano State. The main objective of the workshop was to equip staff with the knowledge, capacity and competences needed to fulfil its mission, in the light of best international practice. The programme was funded by Kano State Government (2008). One-week study programme on Public Finance and Service Delivery for officials from Osun State. The overall objective of the programme of the programme was to help policy and decision-makers at state and local government level develop their knowledge of public financial management and effective service delivery (2007). One-week study programme on Good Governance, Public Sector Reform and Policy Formulation for officials from the Office of the Government, Federal Government of Nigeria (2006). One-week study programme on ‘Crisis Communication in Government’ arranged for the Ministry of Local Government and Chieftaincy Affairs for the Commissioner for Local Government and Chairmen of local authorities from Delta State (2005). The programme was designed to assist local authorities to develop communication strategies for dealing with emergencies of all kinds. One week study programme on ‘Government: Image and Information’
for the Ministry of Local Government and Chieftaincy Affairs, Delta State
(2005). The programme was designed to create effective mechanisms for
working with the media and disseminating public information. Workshop for the Head of the Civil Service, Permanent Secretary of the Office of the Head of the Civil Service, Director-General and staff of the Bureau of Public Service Reforms, funded by the Commonwealth Secretariat (2004). Participated in a round table workshop and ran a series of public sector reform “surgeries” for Permanent Secretaries from the Government of the Federal Republic of Nigeria. Funded by the Commonwealth Secretariat (2003). Study programme in the UK on Democracy, Transparency and Accountability for five senior representatives from the State and Local Government Reform Programme, Government of Nigeria. Funded by DFID (2001). Special study programme based on our international programme for Ombudsmen “When Citizens Complain: The Role of the Ombudsman in Improving Public Services” for the National Secretary and Director of Administration of the Public Complaints Commission, the Presidency of the Federal Government of Nigeria (2000). Palestine Philippines Poland Tailor-made UK-based programme on the Regulation of the Insurance Industry
for staff from the State Insurance Supervisory Office. Also part of DFID's
European Integration Programme (1997). Romania Good Government seminars held in Romania and in the UK as part of the Black Sea University Project. The seminars were delivered by a joint PAI-Romanian team. Funded by the British Council (1996). RussiaA tailor-made one-week study programme on Performance Management and Human Resource Policy Developments in the UK Civil Service for a group of Russian government officials. The programme was organised within the framework of the Tacis funded project in Russia on Administrative Reform (2004). Serbia and MontenegroWorkshop on Enhancing Communication in Customer Care for the People’s Office. Funded by the British Council (2005). Sierra LeoneDesigned and organised a one-week study programme for officials from the Human Resource Management Office, Government of Sierra Leone. The programme was part of our DFID-funded project to support the HRMO (2006). Slovakia As part of our DFID funded Support for Public Administration Reform in Slovakia Project, arranged a one-week visit on Programme Budgeting for participants from the Ministry of the Interior, the Ministry of Finance and the Civil Service Office (2003). Arranged a special programme for public procurement specialists on Joint Procurement Strategy and Practice, also as part of the Support for Public Administration Reform Project (2001).
South Africa Follow-up visit for Chief Executive Officers from the nine Provincial Legislatures. Briefing sessions and visits were arranged with parliamentary experts and representatives from the House of Commons, the House of Lords and the Hansard Society for Parliamentary Government. Funded by the British High Commission in Cape Town (1998). Training programmes in legislative drafting for members of the National and Provincial Legislatures in South Africa. Based in Cape Town, the programmes were funded by the British Council/DFID (1999 to 2000). TanzaniaTwo-week tailor-made training programme on complaints and grievance handling, records and information management, public sector ethics and presentation skills for senior staff from the Public Service Management Unit of the President’s Office (2007). A tailor-made study programme on Pension Schemes was designed for the Board of Trustees and senior executives of the Tanzania Public Service Pension Fund. The programme emphasised practical issues and the identification of areas of best practice which, where appropriate, could be adapted for Tanzania. It included visits to the UK Department for Work and Pensions, the Office of the Pensions Advisory Service, the London Pension Fund Authority and to the British Airways Pension Scheme, as well as a number of seminars with speakers from a variety of pensions-related organisations (2004). Turkey United Kingdom Specialised one-day seminars on effective complaint management for registered social landlords. Run in association with the Independent Housing Ombudsman (2002). Vietnam Yemen Zambia Special study programmes for members of the Zambian Judiciary on judicial administration, public sector reform and human resource management. Funded by the British Council (1996). | |||||||
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