Our direct access to senior managers in the civil service and local government, to academics, politicians and civil society organisations enables visiting delegates to make important contacts with specialists in their particular field of interest. Our professional development workshops provide an excellent forum for international networking and sharing ideas about good practice.

We are accredited by the British Accreditation Council for Independent Further and Higher Education (BAC) as a Short Course Provider. Please see our Certificate of Accreditation. Please click here to view our advice for UK entry visa requirements. Please click here to view our full terms and conditions prior to booking.

What our participants say…

“I would like to commend PAI for a job well done in running this programme. I would also like to thank them for inviting the Central Bank of the Philippines to participate. This has been a memorable learning experience for me.”
Mrs Nancy Bernardo
Deputy Director
Central Bank of Philippines

“I found the programme comprehensive and well balanced. The exposure to local regulating/ promoting agencies was most useful.”
Mr Abdulaziz Al-Khater
Chief Executive Officer
Doha Film Institute, Qatar

“A magnificent programme. All components and visits were ideal in meeting the programme’s aims and objectives. I was able to observe and understand the challenges faced in delivering effective prison services. The multi-agency approach and intervention will help deliver quality outcomes to decrease re-offending behaviour.”
Theodore Tyrone Woodley
Superintendent of Prison (Acting)
Government of Montserrat

“All the presenters certainly gave a broad overview of regulatory options and good practice. This was then supported by special industry experience and knowledge. Not only did the programme reaffirm existing knowledge but it gave invaluable insight into current and potentially new approaches to economic regulation. The programme actually exceeded expectation. All presenters were willing (and able) to be a source of future resource.”
Mr Donavon Dorsett
Senior Case Officer- Legal
Utilities Regulation and Competition Authority, Bahamas

“It has given me confidence on leadership and on how to develop action plans to transform our organisation so as to provide better services to the public.”
Mr Bious Segole
Deputy Land Board Secretary
Ghantsi Land Board, Ministry of Lands and Housing, Botswana

“Exceptional programme – worth every rand; good value for money. Speakers well versed with the African context, very experienced.”
Mrs Marie Van Blerk
Chief Director
Integrated Access, Department of Public Service and Administration, South Africa

“The programme highlighted best practices in my own ombudsman scheme; as well as gave me a better understanding of other schemes with structures that are applicable to mine. I loved the fact that the programme is designed to be interactive. The discussions were useful.”
Ms Rhona Janette Morgan
Legal Officer
The Independent Commission of Investigations, Jamaica

“The right balance between knowledge and practical skills training was struck. International experiences and comparisons were invaluable. A good mix of professionals from different Ombudsman schemes definitely deepened my knowledge.”
Mr Joseph Akanjolenur Whittal
Deputy Commissioner
The Commission on Human Rights and Administrative Justice, Ghana

“The programme actually exceeded my expectations in terms of the experience and backgrounds of the other participants. PAI staff were outstanding – both in making arrangements and support while in London.”
Ms Sarah Horrigan

“The examples brought were of great value.”
Mr Daniel Linder
Specialist in Ground Transportation Regulation
National Agency for Terrestrial Transportation (ANTT), Brazil

“The similarity in the background of participants meant the electoral systems were basically the same. I was able to pick out areas of improvements in other Electoral Monitoring Boards for possibly application in my local Electoral Monitoring Board”
Mr Orrette Tyndale Fisher
Director of Elections
Electoral Commission of Jamaica

“Discussions were lively and relevant. Group exercises were practical and brought out challenges expected at the workplace. The resource persons were very good, the topics relevant and we had good visits to relevant institutions.”
Mr Nicodemus Odongo
Director of Research, Compliance, Policy and Planning
Salaries and Remuneration Commission, Kenya

“Presented by experienced hands in the field, coupled with practical-real case issues discussed helped tremendously.
Justice Aloysius Kibuuka Mujulizi
Law Reform Commission of Tanzania

“Very interesting programme. The visits to the Home Office, Reuters and specifically the BBC were the highlights of the programme. I am going back to my country with many new fresh ideas.”
Mr Efstratios (Stratos) Efthymiou
Deputy Head of the Information and Public Diplomacy Department
Ministry of Foreign Affairs, Greece

“The visits were extremely valuable in complementing the in-house presentations. I have an enhanced understanding of what it means to be a professional, performance driven Public Service Chair.”
Dr Marjorie Thorpe
Chair of Public Service Commission
Government of Trinidad and Tobago

Where we have worked…