About the workshop
The creation and management of records has always been important and the reasons for keeping records do not change over time. Ways of working, however, are constantly changing in this increasingly digital and online world. Data-driven service delivery, greater openness in government, shared and collaborative working all mean that the role of records managers and the need for standards are more important than ever. Responsibilities for records now extend far beyond organisational and even jurisdictional boundaries.
There are also increasing expectations of transparency and accountability and the growing range of ways in which information is created, stored and shared. This workshop will use the latest edition of the international standard ISO 15489-1 to guide the creation, capture and management of records in these new environments through time, whether wholly digital, paper-based or “hybrid” environments, and is relevant whatever technology is used.
What the workshop will cover
By the end of the workshop, you will be able to:
• Assess the information and knowledge management strengths and weaknesses of your organisation
• Design intellectual control systems including classification, indexing and retention/disposal and better understand the features, functions and challenges of electronic records management, knowledge and content management systems
• Develop tools and processes to determine business requirements for information management.
In particular, the workshop will ask:
• Are there key principles that must remain, no matter what the current situation?
• Where is the right balance between reliance on technology and artificial intelligence and human inputs?
• What aspects of previous approaches have been successfully adapted to meet changing circumstances?
• Are there new ways of working that can be institutionalised so that ‘information enriched’ decision making can be enhanced?
How participants will benefit
The workshop will:
• Explain the key components of corporate intellectual control
• Show you how to analyse and develop information management procedures
• Explore how to build capacity among information creators, users and managers
• Consider the best ways to monitor and evaluate knowledge management systems.