This privacy policy sets out how PAI uses and protects any information that you give us and explains how we use and store your personal data. It also provides information about your rights regarding your personal data and how to exercise these rights. Personal data is any information relating to an identified or identifiable living person.

We are committed to ensuring that we are transparent about why and how we process personal data.

We are committed to protecting your privacy. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

If we ask you to provide information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

What we may collect

We may collect personal data for management purposes and statutory returns, crime prevention, legal and regulatory compliance and to maintain our business records, including to comply with employment law. We will also keep your personal data so that we can give you information about our consultancy and professional development services which may be of interest to you.

We may collect the following information:

  • Your name and job title
  • Contact information, including your email address and postcode
  • Information such as your preferences and interests
  • Other information relevant to our occasional customer surveys

What we do with your personal data

We use this information to understand your needs and provide you with a better service and, in particular, for:

  • Keeping our records up to date
  • Improving our products and services
  • We may periodically send promotional emails about new products, discounts or other information which we think you may find useful and interesting, using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise our website according to your interests
  • We may share your information with third party organisations that provide services to us, for example, our website hosting and cloud based software service providers. The servers facilitating these services are located in secure data centres
  • We will not sell, distribute or lease your personal data to third parties unless we have your permission or are required by law to do so.


Our website and how we use cookies

Our website uses cookies to distinguish you from other visitors to our website.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual but they do not allow us to identify you personally. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use Google Analytics to provide us with general information about visitors to our site. This helps us to analyse data about web page traffic and improve our website in order to tailor it to your needs and to give you a good experience when you are using it. We only use this information for statistical analysis purposes and then the data is removed from the system. To find out more about Google Analytics, visit:

You may install an add-on for your browser to opt out of Google Analytics tracking by visiting:

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find most useful. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

Controlling your personal data – your rights

The data controller is PAI, 56 Russell Square, London, WC1B 4HP.

If we hold your personal data, you have a number of rights under the EU General Data Protection Regulations 2016/679:

  • You may request details of the personal information which we hold about you
  • If you believe that any data we are holding on you is incorrect or incomplete, you can require us to correct or amend it
  • You may require us to delete your personal data
  • You also have the right for your personal data to be transferred to another organisation
  • If you have previously agreed to us using your personal data for direct marketing purposes, you may change your mind at any time by contacting us at




If you have any concerns about how we handle your personal data, please contact us – PAI, 56 Russell Square, London, WC1B 4HP, United Kingdom. Email:; Tel: 00 44 7580 3590.



This policy will be reviewed and updated annually by PAI’s Directors.


April 2018

Public Administration International


56 Russell Square London WC1B 4HP

T +44 (0)20 7580 3590 F +44 (0)20 7580 4746


Public Administration International Limited Registered in Cardiff Number 2687571