Tailor made workshops
In addition to our ‘open’ London-based workshops we regularly run tailor-made programmes to suit our clients’ requirements. We can adapt our annual international workshops and hold these in the UK or in your country or region to meet the specific needs of groups at all levels within your organisation. In addition, we can design and arrange tailor-made programmes in a wide range of subject areas, such as:
- Culture, heritage and tourism (cultural policy and development, cultural heritage, tourism policy and development)
- Doing business (promoting private sector development and economic growth)
- Film, governance and society (film funding, regulation and classification)
- Good governance (democracy, transparency, accountability, ethics, anti-corruption)
- Legal and judicial reform (public law, human rights, legal drafting, law reform, judicial administration, prison and probation services)
- Managing the performance of public sector organisations
- Human resource management and capacity development (recruitment and selection, appointments, skills development, performance appraisal, public sector pay, grading and job evaluation, human resource information systems, appeals)
- Policy and strategy (policy making and analysis, consultation with the public, migration policy, climate change)
- Information and communications (freedom of information, records management)
How we manage our workshops
Feedback and evaluation
Previous tailored workshops
When a government announces major organisational change such as a merger and/or restructuring, the anxiety felt by employees can have a detrimental effect on productivity and on the change process. The Ministry were planning a merger with the implantation of a new structure and asked us to develop a tailor-made 2-week workshop for three officers to look at supporting staff who were going to be affected by this change whether it be redeployment, transfer, changing locations or taking on a new role with appropriate training or retirement. The programme was designed specifically to help the officers address staff concerns while also included the wider agenda of external psychological and social support. Main points of learning related to the actual change process and that organisational change doesn’t consist of a series of isolated events and does not happen overnight. It’s a process that takes time and has three distinct phases: Ending – Transition – Beginning and that employees may be at different phases of the process and the skill is to recognise where in the process an individual may be and to be able to provide relevant and appropriate support to help them cope through the transition, which can be difficult and turbulent at times, towards acceptance. At the end of the workshop, participants had created a detailed action plan to take back to the Ministry and were planning to transfer learning to several colleagues who were not able to join them
Study visit from the Mayor of Gonyeli Municipality, one of the local government authorities in Nicosia, northern Cyprus, and a team of senior officials. Focused on aspects of local government development in the UK, including performance management, customer service, stakeholder engagement, city management challenges and regeneration. The group had briefing sessions and discussions with mayors and key counterparts in the London Boroughs of Westminster, Enfield and Redbridge.
Tailor-made workshop on Performance Management, Capability Reviews and Performance Improvement Plans for senior officials from the Ministry for Information Society and Administration, the Ministry of Education and Science and the General Secretariat of the Government of Macedonia. Included briefing sessions from speakers with experience from the UK National Audit Office, the Prime Minister’s Delivery Unit and the National School of Government and visits to the Land Registry and the London Borough of Newham. Funded by the UK Foreign and Commonwealth Office.
We designed and ran a high-level retreat for the Chairman, Director-General and senior Board Members from the Nigerian Maritime Administration and Safety Agency (NIMASA). NIMASA’s senior team explored all the critical elements of good corporate governance, how effective boards work best, decision-making structures, organisational culture, risk and scrutiny of operations, financial oversight and how to avoid corporate failure. The feedback was excellent and NIMASA representatives were very appreciative of the high quality of the presenters and the value of the discussions, which they said will enable them to take NIMASA to the next stage in its development.
Invited by the Sri Lanka Judges’ Institute to run two tailored one-week workshops in London on effective judicial administration for High Court Judges from Sri Lanka. Highlights of the programmes were visits to the Supreme Court, the Court of Appeal, the Crown Court and a Magistrates Court to meet UK judges and court administrators and see at first hand how things work in the UK justice system.
Two Ghana-based tailor-made workshops on procurement and on project management and risk management for the Greater Accra Metropolitan Area Sanitation and Water Project. Funded by the World Bank.
Designed a programme on job evaluation for a team from the Personnel Management Department of the Office of the President. The programme was specifically adapted to help the Gambian team to introduce a revised job evaluation, pay and grading system that PAI consultants developed as part of a consultancy project previously undertaken in Banjul. Funded by the World Bank.
Tailor-made exchange experience on Good Practice in Regulation for senior managers from regulatory agencies in Latvia. Organised and funded by the State Chancellery, Government of Latvia.
A high-level tailor-made programme for twenty-one senior leaders from ten African countries. The delegates were Heads of Public Service. Permanent Secretaries and senior Directors from Kenya, Malawi, Mozambique, Namibia, Seychelles, Swaziland, Tanzania, Uganda, Zambia and Zimbabwe and their main focus was on the challenging work of managing the interface between politicians and public servants and improving public service delivery. Funded by ESAMI.
Workshop on the role of Public Service Commissions and good practice in recruitment and selection for a high-level group, including members of the Barbados Public Service Commission, the Judicial and Legal Service Commission, the Police Service Commission, the Head of the Civil Service, the Chief Justice, Permanent Secretaries and other senior Government officials. Commissioned by the Training Administration Division of the Ministry for the Civil Service, Government of Barbados.
As part of an EC/Government of Turkey-funded project on Improved Strategic Management Capacity, designed and arranged a study programme on Strategic Planning and Performance Management in the Public Sector for senior civil servants from the Prime Minister’s Office, the Ministry of Development, the Ministry of Labour and Social Security, the Ministry of Energy and Natural Resources, the Ministry of Culture and Tourism, the Ministry of Justice, the Ministry of National Education and the Ministry of Transport, Maritime Affairs and Communication. Arranged in partnership with the Nicolaas Witsen Foundation (Netherlands).
Tailor-made study programme on Strengthening the Capacity for Training for the Institute of Public Administration, Bulgaria. Funded by the EC.
Tailor-made study programme on Regulatory Impact Analysis for the Head of the Regulatory Impact Analysis Department, Ministry of Information Society and Administration, Government of the Republic of Macedonia. Funded by the UK Foreign and Commonwealth Office.
Provided training, held in South Africa, in investigation techniques for investigators from Ombudsman offices in ten African countries as part of a project of support to the African Ombudsman and Mediators Association. Collaborated with the Consumer Insight Centre of Queen Margaret University (UK). Funded by the Deutsche Gesellschaft fur Internationale Zusammenarbeit (GIZ).
Study programme for officials from the Internal Audit Division of the Ministry of the Environment, Government of Lithuania. Participants attended PAI’s international Internal Audit and Risk Management study programme, followed by a tailored programme of briefings and tuition, including a visit to the UK’s Department for Environment, Food and Rural Affairs. Funded by the Lithuanian Ministry of the Environment.
Programme on Anti-Corruption and Integrity for officials from the Macedonia State Commission for Prevention of Corruption. Aimed to show good practice in integrity models and explore the UK’s track record in successfully promoting integrity in the public and private sector, with the involvement of civil society and the media. Funded by UNDP.
Briefings on the budget process and oversight of public expenditure in the UK for officials from the Parliamentary Sub-Commission on the preparation to establish a Parliamentary Budget Office. Funded by the Royal Thai Embassy.
Tailor-made programme on Combating and Prosecuting Economic and Electronic Crime for senior prosecutors from the Attorney General’s Office, Qatar. Funded by the Government of Qatar.
Better Regulation study programme for senior officials from the Government of Armenia. Participants were members of the task force for implementing regulatory reform in Armenia. Included briefings and visits to the Better Regulation Executive of the Department for Business, Innovation and Skills and to the Local Better Regulation Office. Funded by the Organisation for Security and Co-Operation in Europe.
Programme for officials from the Ministry of National Development, the Ministry of Home Affairs, the Ministry of Disadvantaged Areas and the National Border Management Agency, Government of Indonesia, commissioned by the British Council as part of a World Bank funded Decentralisation Programme. Covered the structure of central, regional and local Government in the UK, spatial planning, inter-regional co-operation, economic development and border area development, re-generation of deprived areas and improvements in service delivery.
Programme for officials from the Ministry of Home Affairs, the Ministry of National Development and from local government in Indonesia. Focussed on fiscal decentralisation, devolution, central, local and regional government co-operation and social accountability. Commissioned by the British Council as part of a World Bank funded Decentralisation Programme.
Special programme on Developing Environmental Strategies for senior officials from the Environmental Professionals Training Institute, Environmental Protection Agency, Taiwan. Topics included environmental protection, regulation, strategic decision-making and public consultation.
Tailor-made study visit for women Members of Parliament, as part of the British Council’s Women in Politics project, aimed at raising the role of women in politics. Involved meetings and discussions with members of the House of Commons and the House of Lords, representatives from the Women’s National Commission, in particular focusing on cross-party issues.
Tailor-made study programme for fifteen officials from the Internal Control Directorate, Ministry of Finance, Government of Bulgaria, as part of an EU funded project on Reinforcing Managerial Accountability and Strengthening the Financial Management Control in the Public Administration.
Designed and ran a bespoke five-day training programme on election management and boundary delimitation for members of the National Electoral Board of Ethiopia and other electoral officers. Funded by UNDP.
Programme for senior officials from Jakarta City Council, to compare UK policy and practice in central, regional and local government. Commissioned by the Ministry of Home Affairs, Government of Indonesia.
UK-based Managing Elections: techniques and perspectives study programme for members of the Kosovo Central Electoral Commission and its Secretariat. Looked at practices, recent developments and innovations in electoral processes, using a comparative analysis of the UK and other countries. Funded by the Organisation for Security and Co-operation in Europe.
Programme designed for Human Resource Trainers from the Government of the Republic of Macedonia. Designed to give participants first hand insights into the UK Government’s structures and functions in human resource management and development and to look at changes taking place to improve efficiency and value for money. Funded by the UK Foreign and Commonwealth Office.
Workshop on Communication and Good Governance: Getting the Government’s Message Across, held in Tonga, for communications officers from the Cook Islands, Kiribati, Samoa, the Solomon Islands, Tonga, Tuvalu and Vanuatu. Funded by the Commonwealth Secretariat.
UK-based study programme on Access to Criminal Justice and Human Rights for prosecutors from the Attorney General’s Office, Qatar. Part-funded by the British Embassy in Qatar.
Tailor-made study programme for the Vice-Minister, Ministry of Home Affairs and delegation from various Ministries, Government of Vietnam. Examined alternative models of public service delivery in the UK and made comparisons with public sector reforms taking place in Vietnam. Provided an overview of public services in the UK and a comprehensive series of visits and briefings at the level of central Government, local government, Executive Agencies, inspectorates, non-departmental public bodies and the university sector. Funded by UNDP.
Tailor-made study programme for the Office of the Parliamentary Commissioner for Future Generations/Environmental Ombudsman’s office. Included sessions from and visits to ombudsman offices, parliament and environmental experts, including at the Universities of Oxford and Cambridge. Funded by the UK Foreign and Commonwealth Office.
Workshop on Public Administration Reform for fifteen senior officials from a range of central Government Ministries. Funded by the UNDP.
Designed and delivered a programme on Activity Based Budgeting for the Uganda Revenue Authority. Introduced participants to examples of best practice in Activity Based Budgeting, provided a practical guide to ABB methodology and included visits to key UK organisations implementing ABB. Funded by the Uganda Revenue Authority.
Workshop on Ombudsman and Complaint-Handling for the Public Complaints and Anti-Corruption Directorate, Office of the Executive Governor, Kano State. Objective was to equip staff with the knowledge, capacity and competences needed to fulfill its mission, in the light of best international practice. Funded by Kano State Government.
Scoping Study to advise the British Council, Nigeria, on its Supporting Democratic Development programme, designed to promote democratic engagement between State Governments, local councils and communities. Funded by the British Council.
Organised and delivered a short study visit for officials from the Ministry of National Education. Focussed on implementation practices related to education administration, including corporate governance, organisation and planning, performance management, funding and the effective use of resources and policy making. Commissioned by ABU Consult, Germany, as part of an EC-funded project.
Workshop on ombudsman and human rights complaints run for the Office of the Commissioner for Human Rights (Ombudsman) in Azerbaijan, funded by the Office of Democratic Institutions and Human Rights of the Organisation for Security and Co-Operation in Europe.
Organised a study tour to the UK for ten senior participants from Bulgaria, including the Deputy Minister of State Administration, the Executive Director of the Institute of Public Administration, the Director of Strategic Planning from the Council of Ministers, and Human Resource Directors from a number of Ministries. Focussed on selecting and developing the UK Senior Civil Service and included sessions with the Cabinet Office, the National School of Government, the Civil Service Selection Board, HM Revenue and Customs and the Departments of Health, and of Work and Pensions. Funded by DFID.
Workshop on Trust in Government : promoting ethics, integrity and professional standards for the Institute of Finance, Government of the Lebanon. Funded by the British Embassy.
Two-week tailor-made training programme on complaints and grievance handling, records and information management, public sector ethics and presentation skills for senior staff from the Public Service Management Unit of the President’s Office.
Tailor-made public service reform, central and local government structures and management and service delivery programme for senior officials from the Ministry of Home Affairs, Government of Vietnam. Funded by the Government of Vietnam.
Designed and organised a special study programme on Raising the Role of the Media in Monitoring Government Programmes for journalists from Armenia, Azerbaijan and Georgia. Commissioned by the British Council.
A study tour for a delegation of Kosovar civil servants from the Office of the Prime Minister to visit the UK’s Department for Environment, Food and Rural Affairs (DEFRA) as part of our project for the Office of the Prime Minister of Kosovo.
Programme on Good Governance, Public Sector Reform and Policy Formulation for officials from the Office of the Government, Federal Government of Nigeria.
Designed and organised a one-week study programme for officials from the Human Resource Management Office, Government of Sierra Leone. Part of our DFID-funded project to support the HRMO.
Two special study programmes for members of the Government Coordination Secretariat, Office of the Prime Minister, Kosovo. Meetings and discussions with senior UK counterparts in the Cabinet Office, UK national Parliament, Scottish Parliament and Scottish Executive.
Programme on Crisis Communication in Government arranged for the Ministry of Local Government and Chieftaincy Affairs for the Commissioner for Local Government and Chairmen of local authorities from Delta State (2005). Designed to help local authorities to develop communication strategies for dealing with emergencies.
Study programme on Government: Image and Information for the Ministry of Local Government and Chieftaincy Affairs, Delta State. Designed to create effective mechanisms for working with the media and disseminating public information.
Workshop on Enhancing Communication in Customer Care for the People’s Office. Funded by the British Council.
Designed and ran a one-week workshop on Trust in Government: promoting ethics, integrity and professional standards in public services, for senior public servants from English and French speaking West African countries. Held in Abuja, Nigeria and jointly funded by the Commonwealth Secretariat and the Economic Community of West African States.
Workshop for the Head of the Civil Service, Permanent Secretary of the Office of the Head of the Civil Service, Director-General and staff of the Bureau of Public Service Reform. Funded by the Commonwealth Secretariat.
Three two-week study programmes on Purpose and Propriety in Public Service for Permanent Secretaries from the Federal Republic of Nigeria. Commissioned and funded by the Commonwealth Secretariat and the Office of the Head of Civil Service of Nigeria.
Programme on Performance Management and Human Resource Policy Developments in the UK Civil Service for a group of Russian government officials. Organised within the framework of the EC Tacis funded project in Russia on Administrative Reform.
Programme on Pension Schemes for the Board of Trustees and senior executives of the Tanzania Public Service Pension Fund.
Government: Image and Information seminar for ministers and senior officials followed by a five-day workshop for press and information officers and journalists from the Ethiopian press and broadcast media. Funded by the FCO and the British Council.
Two-week study programme on security sector reform for Indonesian journalists with a particular interest in reporting defence and security issues. Examined civilian oversight of the military and the relationship between armed forces and the Ministry of Defence.
Round table workshop and ran a series of public sector reform “surgeries” for Permanent Secretaries from the Government of the Federal Republic of Nigeria. Funded by the Commonwealth Secretariat.
Tailor-made professional development programme on “Putting People First : the key to improving service delivery”, commissioned by the Asian Development Bank and run in Manila. Participants included representatives from central and local government and non-government organisations in Bangladesh, India, Mongolia, Nepal, Pakistan, Sri Lanka, Thailand and Vietnam. Run in collaboration with the International Development Department of the University of Birmingham and the UK Audit Commission.
As part of our DFID funded Support for Public Administration Reform in Slovakia Project, arranged a one-week visit on Programme Budgeting for participants from the Ministry of the Interior, the Ministry of Finance and the Civil Service Office.
Collaborated with the Centre for the study of Regulated Industries (CRI) and the Getulio Vargas Foundation, Brazil, in running a tailor-made programme on energy and transport regulation for a group of Brazilian regulators. Funded by the Getulio Vargas Foundation.
Series of study visits to the Westminster and Scottish Parliaments for Members and staff of the Slovak National Council. Focussed on the legislative process, the organisation of committees, the facilities and operation of parliament and research and information. Part of DFID funded project on Strengthening Parliamentary Processes in Slovakia.
Collaborated with the International Records Management Trust in designing and delivering a study programme for judges from the Ministry of Justice, Government of Turkey. Concentrated on judicial records and covered issues of managing records and statistics, openness and transparency, freedom of information and accessibility. Commissioned by the British Council in Ankara with funding from the UK Foreign and Commonwealth Office.
Specialised one-day seminars on effective complaint management for registered social landlords. Run in association with the Independent Housing Ombudsman
Series of study programmes for officials from the Government of Bulgaria as part of our two major DFID funded projects in that country. Programmes on performance management, performance appraisal, career progression and performance-related pay, human resource management and development, training and pensions provision and administration.
Workshops on Good Governance in Local Government delivered in Makassar and Pontianak. Funded by the UK Foreign and Commonwealth Office/British Council.
Study programme commissioned by Deutsche Gesellschaft fur Technische Zusammenarbeit on Executive Agencies for senior officials from the Government of the Republic of Namibia. Assisted participants to carry out analysis of the concept of and rationale for setting up Executive Agencies.
Study programme in the UK on Democracy, Transparency and Accountability for five senior representatives from the State and Local Government Reform Programme, Government of Nigeria. Funded by DFID.
Programme on the Cabinet System and the UK Cabinet Office for staff from the General Secretariat of the Government of the Former Yugoslav Republic of Macedonia, organised as part of DFID funded project in support of public administration reform.
Arranged a special programme for public procurement specialists on Joint Procurement Strategy and Practice, as part of the Support for Public Administration Reform Project.
As part of our DFID funded project on Public Sector Reform for the Government of the Republic of Armenia, designed and arranged two study programmes for Armenian government officials to visit Estonia, to examine civil service legislation and its implementation, and Hungary, where participants were briefed about structural reforms and efficiency programmes.
Invited by the British Council to provide a tailor-made programme on Performance Management for the Planning Co-Ordinator of the National School of Public Administration, Brazil. Funded by DFID.
Four-week study programmes in support of democracy in Indonesia for members of central and regional assemblies, senior officials and representatives from non-government organisations and the media. Funded by the UK Foreign and Commonwealth Office/British Council.
Special study programme on the Role of the Ombudsman in Improving Public Services for the National Secretary and Director of Administration of the Public Complaints Commission, the Presidency of the Federal Government of Nigeria.
Aimed at Central and Eastern European officials responsible for managing structural and cohesion funds and “twinning” programmes. Two-day visits to UK Government Offices in the regions to see how funds and projects were managed in practice formed a key part of the programme.
International workshops on the Management and Co-Ordination of European Union Business for representatives from EU applicant countries. Participants came from the Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia and Slovenia. Funded by the UK Foreign and Commonwealth Office.
Training programmes in legislative drafting for members of the National and Provincial Legislatures in South Africa. Based in Cape Town and funded by the British Council/DFID.
Complaint-handling workshops for participants from UK central and local government. For managers and service providers responsible for customer care and complaint handling, the workshops offered both strategic and practical advice .
Tailor-made workshop held in Vilnius on The Role of the Ombudsman in Improving Public Services for the Seimas Ombudsmen’s Office in Vilnius, Lithuania. Funded by the Westminster Foundation for Democracy and organised in collaboration with the Public Administration Training Centre, Vilnius.
Study programme for labour lawyers from the Ministry of Labour and Social Policy, Government of Poland, on European Union Directives on Equal Pay and Equal Treatment of men and women. Funded by DFID.
Follow-up visit for Chief Executive Officers from the nine Provincial Legislatures. Briefing sessions and visits arranged with parliamentary experts and representatives from the House of Commons, the House of Lords and the Hansard Society for Parliamentary Government. Funded by the British High Commission in Cape Town.
Individual programme of briefings and visits for the Director of the Speaker’s Office, Parliament of the Republic of Yemen. Special area of interest was parliamentary administration and management in support of open democratic systems of government. Funded by the British Council.
Presentations on the UK public sector reform experience at seminars, held in Cairo, for senior practitioners, academics and representatives from the private sector. Funded by the British Council.
For the Ministry of Social Affairs, Estonia, arranged study programmes on social security, health and welfare reform. Held in Brussels, Dublin, London and Maastricht and arranged in collaboration with the European Institute of Public Administration (Netherlands). Funded by the European Commission Phare Programme.
With the Pahang Regional Development Authority, organised a tailor-made training programme on change management for thirty of the Authority’s Board members.
Law, Parliament and the Judiciary programme for young lawyers from the Law Centre, University of Birzeit. Funded by the British Consulate General in East Jerusalem.
Tailor-made UK-based programme on the Regulation of the Insurance Industry for staff from the State Insurance Supervisory Office. Part of DFID’s European Integration Programme.
Series of programmes on the Protection of Intellectual and Industrial Property Rights for key staff from the Ministry of Culture and Arts and the Patent Office. Also ran Warsaw-based specialised workshops on industrial property protection for the Polish Patent Office and on technology and legal drafting for the Ministry of Culture and Arts. Funded by the British Council/DFID as part of DFID’s European Integration Programme.
Top-level team of advisers led a Forum on Good Government, held in Bucharest. Presentations and discussions on the principles of government in the UK, the functions of the Cabinet Office, public sector reform and the organisation and management of Executive Agencies. Funded by the British Council.
Intensive one-week programme on the Role of the Ombudsman in Improving Public Services for the Office of the Investigator-General. Run in collaboration with the Centre for Ombudsman Studies at the University of Reading.
Arranged a special training programme on Public Service Management and Reform and Management Skills for Women for officials from the Government of Bangladesh. Funded by the British Council in Dhaka.
Good Government seminars held in Romania and in the UK as part of the Black Sea University Project. Delivered by a joint PAI-Romanian team and funded by the British Council.
Three-month tailor-made programme for the Assistant Clerk to the Table, South African Parliament, who visited the UK for briefings on current good practice in the administration and management of parliamentary procedures and services. Collaborated with the Hansard Society for Parliamentary Government. Funded by the British Council.
Special study programme for members of the Zambian Judiciary on judicial administration, public sector reform and human resource management. Funded by the British Council.