Bosnia and Herzegovina 2016 – 2017

In Good Governance by Amanda Anderson

Assistance to the Government of BiH in preparing an Action Plan for the implementation of Quality Management Standards (QMS) in State-level institutions of BiH. Drafting an institutional and capacity development plan to establish the Office of the Coordinator for Public Administration Reform (PARCO) as a State-level Resource Centre for the Common Assessment Framework (CAF). Work included review of relevant documents, interviews with key stakeholders, assessment of the current status of introducing the QMS into the State-level institutions, review of relevant practices in the introduction of QMS in public sector. The project was funded through the UK Good Governance Fund.