Booking information and terms and conditions

You must pay your workshop fees in full no later than 21 days before the first day of the workshop. Fees include all tuition costs,
materials supplied during the workshop and light refreshments during each working day. Fees also include airport transfers in the

Value Added Tax
UK Value Added Tax (VAT) regulations, effective from 1 October 1993, state that training services are zero-rated for Government
officials and public servants. When you apply for one of our workshops you must provide a written statement confirmed you are
employed by the Government “in furtherance of its sovereign activities” and this must be endorsed with an official stamp in order
to be exempt from VAT. Otherwise you are liable to pay the standard rate of VAT, which is currently 20%.
VAT Reg No: 668 071 711

How to apply
Please complete our online booking form online on our website: , or scan on the barcode underneath
each workshop. You will need to download a QR (quick response) code scanner app on your mobile phone. Please contact us if
you would like us to send you a booking form.

We offer a 10% reduction on the full tuition fee if we receive payment no later than 21 days before the first day of the workshop.
If we receive payment after that, we will charge the full tuition fee.

If you have to cancel your booking, you must let us know in writing and we will acknowledge in writing your cancellation. For
cancellations received up to 22 days before the start of the workshop we will refund the tuition fee, minus a charge of £200 to
cover our administration costs. For cancellations received within 21 days of the start of the workshop, we will charge the full
tuition fee.

Substitutions and transfers
If you have booked a place on a workshop and are not able to attend, we will accept a substitute at any time without penalty but
our normal terms and conditions will apply. Also, it is possible to transfer to a future workshop but only one transfer is permitted.
Please get in touch with us and we will advise you about transfers.

How to pay
We must receive payment no later than 21 days before the start of the workshop.

Please note:
1. All bank fees and currency exchange charges should be paid by you and not deducted from the amount shown on
your invoice.
2. Please quote your surname and/or invoice number and tell us which workshop you are attending.

Alterations and cancellations by PAI

We review and update our workshops regularly. We reserve the right to make alterations to the programme or cancel a workshop
at any time. If we have to cancel a workshop, we will offer you a place on another workshop if possible or we will give you a full
refund or credit. All information is correct at the time of printing.

Other information

Other costs
Airfares and daily travel to and from the workshop venue are not included. Our workshops are non-residential and you are
responsible for your accommodation costs. We can help you with booking hotel accommodation so please let us know if you
would like us to advise you or make a reservation. We suggest that you should allow approximately £150 per day for a modest
standard of hotel (for example, three-star), local travel in the UK, meals (apart from a light lunch on working days) and other
incidental expenses. If we have booked hotel accommodation for you and you do not check in to the hotel or cancel the booking,
any hotel cancellation charges will be passed on to you.

The workshop is conducted in English. You will need to have a good working knowledge of the language.

Arrangements for visas (if required) are your responsibility. Please contact the British Embassy/High Commission in your
country/region to find out whether you will need a visa to enter the UK. Obtaining a visa can take up to four weeks and we
strongly advise you to start the process as soon as possible. We can provide you with a letter confirming you have been accepted
on the workshop.

Please note that you may need other visas if you are going to visit other countries in the European Union before or after your

We advise you to arrange travel and health insurance cover before you leave your home country.
Workshop documents

We will provide you with handouts and other written materials. We will also provide these documents electronically on a USB
drive wherever possible so that you have useful reference material on your return to work. All workshop materials are copyrighted
and may not be reproduced without prior permission in writing to PAI.

PAI is accredited as a short course provider by the British Accreditation Council for independent further and higher education.
All of our workshops are practical, interactive and include visits to key Government and related agencies in the UK.